RUSSEL CHARLESTON LEMA

Manila, Philippines

From Manual Processes to Intelligent Workflows.

Detail-oriented AI and Workflow Automation Specialist with hands-on training in workflow automation using GoHighLevel, Zapier, Make and n8n. I design and connect workflows, integrate apps, manage triggers and actions, and streamline repetitive business processes.

Portrait of Russel Charleston Lema, AI and Workflow Automation Specialist
Available for new projects · responds in 24h
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GoHighLevel
Zapier
Make
n8n

Tools I work with

GoHighLevel logoGoHighLevel
Zapier logoZapier
Make logoMake
n8n logon8n
Airtable logoAirtable
Google Sheets logoGoogle Sheets
HubSpot logoHubSpot
Notion logoNotion
GitHub logoGitHub
Vapi logoVapi
ElevenLabs logoElevenLabs
Claude logoClaude
Grok logoGrok
Mailchimp logoMailchimp
Calendly logoCalendly
Gmail logoGmail
Google Calendar logoGoogle Calendar
Google Drive logoGoogle Drive
Stripe logoStripe
Telegram logoTelegram
Discord logoDiscord
ClickUp logoClickUp
WordPress logoWordPress
Lovable logoLovable
Vercel logoVercel
ChatGPT logoChatGPT
Monday.com logoMonday.com
Asana logoAsana
OpenRouter logoOpenRouter

Services

What I automate

GoHighLevel Automation

CRM and pipeline automation, forms and triggers, email/SMS sequences, appointment and lead-nurturing workflows.

  • Workflow automation
  • CRM & pipeline automation
  • Lead capture and follow-up
  • Forms and triggers
  • Email / SMS automation
  • Appointment & nurturing flows
  • Funnels and Websites

Zapier Multi-step Zaps

Connecting third-party apps with filters, conditional paths and clean data mapping between tools.

  • Third-party app connections
  • Multi-step Zaps
  • Data mapping between apps
  • Filters & conditional paths
  • Triggers and actions setup
  • Task monitoring & alerts

Make Scenarios

Multi-step scenarios with routers, filters, webhook entry points and transformation of messy data.

  • Multi-step scenarios
  • Error handling
  • Trigger workflows
  • Routers & filters
  • Webhook entry points
  • Data transformation & mapping

n8n Workflows

API-connected automations with conditional logic, webhooks and processing steps, tested end to end.

  • Webhooks
  • Workflow automations
  • Conditional logic
  • API integrations
  • Scheduled workflows
  • Testing & debugging
Workflow Design & OptimizationTriggers, Actions & ConditionsApp & API IntegrationsWebhooksData Mapping & TransformationLead & CRM AutomationEmail & Follow-up AutomationForm & Lead CaptureWorkflow Testing & DebuggingMulti-step AutomationBasic API ConceptsProcess Improvement

Projects

Selected builds

Make Automations
  • JotForm Submission Manager
  • Auto-Sort Gmail Attachments on Google Drive
  • Asana Xero Reporting Automation
View Workflows
Zapier Automations
  • JotForm Lead Capture
  • CRM Lead Engagement Workflow — Monday.com to Asana
  • AI Email Assistant
View Workflows
n8n Automations
  • Automated Youtube Shorts Creation
  • Facebook Page Chatbot
  • AI Job Scraper + Resume Optimizer
View Workflows
GOHIGHLEVEL PROJECTS
  • Lead Pipeline Stages
  • New Contact Nurture to Calendar Booking Workflow
  • Funnel And Website
View Projects

Work Experience

Training & practice

2026

Automation Specialist Training

Tara AI Community — AI Automation Course

  • Completed training focused on business process and workflow automation.
  • Built automation workflows across GoHighLevel, Zapier, Make and n8n.
  • Created multi-step workflows using triggers, actions, filters, conditions and webhooks.
  • Connected applications to automate data transfer and repetitive tasks.
  • Developed lead capture, CRM, notification and follow-up workflows.
  • Performed workflow testing, troubleshooting and debugging for reliability.

Ongoing

Hands-on Practice Projects

Self-directed builds

  • Designed practice automations that mirror real client operations.
  • Documented workflow logic so processes stay maintainable.
  • Applied automation concepts to cut repetitive manual work.

Career

Work Experience

2013

Virgin Mobile

Customer Support

Support for phone-related concerns, including payments, device troubleshooting, orders, balance conversion, network coverage, and 3G issues. The company aims to provide reliable and excellent service to its customers.

2014

Dish Network

Technical Support

Provides both technical and billing support. Common concerns include troubleshooting TV, internet, and signal issues. For billing, we help customers understand their charges, credits, and account balances.

2015

American Express

Customer Care Professional

Provides assistance with our credit card holders. We help them with payments, transactions, disputes, card replacements, credit card applications, and reporting fraudulent charges.

2018

Aetna

Healthcare Provider Services

Assists healthcare providers, such as doctors and nurses, with insurance coverage and benefits information. We also help with claim inquiries, including checking claim status, explaining denials, and reprocessing claims.

2019

Medtronic

Customer Service Representative

Provides customer support for Medtronic products and services, assisting customers with product inquiries, orders, troubleshooting, and account concerns. Helped resolve issues and provided accurate information to ensure a positive customer experience.

2023

AdventureStays

Short-Term Rental Virtual Assistant

We provide online front desk support for property owners and guests in South Lake Tahoe. We manage reservations, answer guest inquiries, and help ensure a smooth and positive stay.

Contact

Let's automate something

Tell me which process is eating your time and I'll map out how it can run on its own.